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Tracy Douglas

Operations Manager

Tracy has been working in the finance industry for over 25 years covering all product sets from retail lending through to top teir corporate lending. She has managed operation teams to success across Australia focusing on efficient processes and superior customer service.

Working with CBA for the majority of her working life has given Tracy exposure to the complete home loan journey helping her bring insights on how to improve the customer experience. Her focus in this role is to ensure that our clients across all services provided are experiencing superior service at all times.

Qualifications

Cert IV in Leadership and Management

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