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Tracy Douglas

Operations Manager

Tracy has been working in the finance industry for over 25 years covering all product sets from retail lending through to top teir corporate lending. She has managed operation teams to success focusing on efficient processes and superior customer service.

Working with CBA for the majority of her working life has given Tracy exposure to the complete home loan journey helping her bring insights on how to improve the customer experience.

Qualifications

Cert IV in Leadership and Management

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