Maintenance request
General Repairs
It’s important to communicate any maintenance request or repair issues to your assigned Property Manager in written form throughout your tenancy. If you notice any maintenance requirements, leaks, or items in need of repair, do not wait until the next inspection. Please ensure that you promptly report them.
For all general repairs, you are required to submit them to our office via email, addressed to your property manager. Once we receive your email, we will make every effort to respond to your request as quickly as possible.
Please be aware that as a tenant, it is your responsibility to replace light bulbs, change smoke detector batteries, clean windows, dust, remove cobwebs, and perform routine garden maintenance such as watering, mowing, and weeding.
Emergency Repairs
In the event of an emergency during business hours, please contact us immediately at 02 8234 8700. It is important that we promptly address the situation and document it accordingly. Additionally, the tenant is required to provide written documentation regarding the matter.
It is imperative to differentiate between urgent (emergency) repairs and those that are not as time-sensitive, as defined by the law.
Urgent repairs include the following:
- a burst water service or a serious water service leak
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of the hot water service
- a failure or breakdown of the stove or oven
- a failure or breakdown of a heater or air-conditioner
- a fault or damage that makes the property unsafe or insecure
If you encounter an emergency repair situation outside of business hours or on weekends, kindly consult your lease agreement for guidance and reach out to the appropriate tradespeople listed below:
**Please be aware that if you proceed with a repair that is not categorised as an emergency, the owner is not obligated to cover any associated expenses, and the tenant will be responsible for the costs incurred.**
Plumbing
Bear Plumbing
8/20 Barcoo St , Roseville, 2069 NSW
02 9417 5768
After hours emergency contact: 0480 032 180,
*Text the details of emergency issue and plumber will call back asap.
Electrical
Glencoe Electrical
02 9700 9996
After hours emergency contact: (02) 9700 9996
*Leave message outlining issue and electrician will call back asap.
Hot Water System
Acclaim Plumbing & Hot Water Pty Ltd
Unit 6, 12-18 Clarendon St Artarmon NSW 2064
02 9438 5266
Lost Keys or Keys Locked Inside The House
During business hours, you have the option to contact your Property Manager to borrow the office keys. However, please note that you will be required to provide identification when collecting the keys, and they must be returned on the same day. In the event of loss or failure to return the keys, the tenant is responsible for covering the cost of their replacement or the change of the lock.
If the situation occurs outside of office hours or on public holidays, you will need to contact a locksmith for assistance.
**Tenant is responsible for the cost and payment to locksmith**
For more information, kindly refer to the Fair Trading NSW Tenant Information Page regarding repairs, maintenance, and damage:
